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The age-old debate: should we hire people inside or contract out our property management needs? Which services should you outsource and which should you keep in-house? Check out in detail of in house v/s outsourced facility management services  and which approach one should take

Decision-makers frequently respond right away, as facilities managers and other FM specialists scramble to answer the phone!

Unfortunately, though, those decisions are typically made without giving sufficient thought to the most important factors in both strategies.

Effective and certified facility management, which is in charge of creating pleasant and safe spaces for clients and staff to conduct business inside buildings, is crucial to the success of any company. For both the company and the Facility Management organisation, preserving those people’s comfort and contentment is of utmost importance. 

We at Intellisol, strive to leave no stone unturned in providing the best facility management services. 


We’ll provide you with an array of information in this article on the important factors to take into account while outsourcing or in-housing Facility Management services. You’ll acquire a thorough grasp of all that each strategy involves, from the cost-effectiveness of outsourcing to the degree of control provided by in-housing, and learn how to choose the one that best fits the requirements of your business.

The primary elements that need to be considered are:

1.The Overall Cost Of Service:

When choosing whether to hire facilities management staff internally or outsource the work, one important consideration is the Total Cost of Services. The choice necessitates a careful comparison of the expected costs in staff hours vs the controllable costs of contracting, together with an evaluation of the services that those staff hours would best serve. 

The following are included in the evaluation process:
  • Calculating the number of hours needed for employees to obtain the relevant skills, knowledge, supplies, and machinery.
  • Determining any elements—such as engineering queries, compliance needs, job quality, acquisition costs, downtime costs, and the possibility of errors or redo charges—that could raise expenses or raise concerns.
  • Weighing all acknowledged expenses and issues against the duties assumed by a contractor for a predetermined sum. The optimal course of action should eventually be determined by the numbers.
2.Significance To The Mission Of Facility:

The significance of the service to the facility’s mission must be taken into account when deciding whether to hire an in-house staff member or outsource facility management. The best candidates for in-housing are services that are essential to the facility’s operations but only require a minimal level of expertise. Conversely, services that are less important to the ownership and primary purpose of the facility are more likely to be outsourced.

For instance, corporate facilities executives are more in favour of outsourcing, whereas employees working in the hospitality, education, and healthcare sectors are more supportive of internal staff.

3. Sharing Or Transferring Of Risk:

A facility manager may want to think about outsourcing difficult, sensitive, highly technical, or higher-risk service activities and sharing or transferring the risk with a contractor who possesses the required knowledge or insurance to carry out a particular kind of job.

4.Level Of Control:

Sustaining a high degree of control is critical for some institutions. With just a Service Level Agreement (SLA), this might not be possible. For example, hotels need to have tight control over guest room housekeeping services.

5.Level Of Expertise:

The choice of whether to hire someone in-house or outsource labour tasks that are highly skilled and essential to the facility’s goal will be influenced by a number of variables, including how frequently the activity needs to be performed, how specialised the knowledge is needed, and the available funds. High levels of specialisation or distinctiveness in tasks could be taken into consideration for internal development as chance for employee advancement.

For example, most organisations are not interested in hiring experts and obtaining certification to execute various specialised FM services such as façade cleaning, generator maintenance, pest management, and UPS repair internally. 

6.Other Considerations:

Regulatory restraints, productivity requirements, and oversight requirements. Because of the essential regulatory restrictions, services that call for licences, code compliance, or certificates may need to be outsourced. Furthermore, contracting can be the ideal choice due to the facility’s requirements for monitoring and productivity. Once more, it is dependent upon the particular service.

Advantages Of Outsourcing:
  • Cost management
  • Reduced liability in terms of law, insurance, etc.
  • newest instruments and technology
  • Termination of service is possible.
  • comprehensive specialisation
  • Nearly limitless availability of workers
  • Accountable for outcomes (SLAs) and, in the event of performance contracts, deductions from performance

In summary, there are advantages and disadvantages to both housing and outsourcing, and an organization’s best course of action will rely on a number of variables like as available funds, level of experience, and cultural fit. Organisations can choose the optimal strategy for their facility management needs by taking these considerations into account.

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